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VPN Customer Policy

About Perfect Privacy

Perfect Privacy

Perfect Privacy is an initiative of private and independent individuals from different parts of the globe, dedicated to protect your privacy and anonymity online. Our services are fully compliant with the law. We do not monitor, review, log or store your communication/connection data.

What we do

We encrypt and anonymize your Internet connection. We offer several different VPN services and proxies for you to choose from. Our services use safe and reliable industry standards, and can be used with almost any current operating system and client software/application.

Privacy Policy

We try to store as little data as possible, as we can’t be forced to give away something we don’t have in the first place.

Data we need to store:

  • Your login credentials (username and password)
  • The email address you provide
  • The expiration date of your account

We do not log any logins or connections you make. We solely record the total usage ratio of the servers, i.e. how much traffic is being used on our servers. This data can be publicly viewed on our server status page .

We use Google Analytics to be able to effectively control ad serving and to continuously improve and expand the content of our pages. The IP address is anonymized (anonymizeIp) in the process. Information how Google uses data and opt-out.

Further information on data protection can be found in our privacy policy.

Terms and conditions

Fair and reasonable use

Our servers are used by many people all over the world, thus as a customer of Perfect Privacy you oblige yourself to use our servers and services fairly and reasonably. Please keep in mind that you are not the only customer that makes use of our servers and services.

While Perfect Privacy does not impose a strict bandwidth limit, the principle of „fair and reasonable use“ applies. Subscribers are encouraged to use the server status page to pick a server with currently low traffic. Also we request you, not to use servers with less than a 50Mbps/s connection for traffic intensive purposes, such as extremely large downloads or Peer-to-peer (p2p) file sharing.

Personal use

Your account is personal, for your exclusive usage only. Sharing of login credentials, whether with a third party or publicly is strictly prohibited, and may lead to immediate account termination. As a private citizen you may however use your account on different devices you own.

Refund policy

If you are not 100% satisfied with the Perfect Privacy VPN service after the first purchase, we will refund your payment if the refund is requested within seven (7) days from the date of purchase.

Refunds for gift-card or coupon based as well as cash transactions are not possible under any circumstances. Also payments with crypto currencies like Bitcoin are not refundable due to the high transaction fees.

If you experience technical difficulties please contact our support team using the help center page before claiming a refund.

Cancellation policy

If you have not selected Subscription when ordering your account it will automatically expire when the purchased time period ends.

If you have selected Subscription when ordering your account (currently only possible with PayPal) and you want to cancel the subscription, you have to do so in your PayPal account. You may do so at any time. If you need assistance please contact our support team by using the help center page.

Prohibited activities

Because of the lack of log files, we don’t have any possiblily to identify a user. But we request all our customers to make fair use of our services, in the sense and best interest of all our customers and the preservation of Perfect Privacy. Although Perfect Privacy does not log anything, this is by no means intended as a free ride for criminal activities. Freedom on the Internet goes hand in hand with responsibility, which we trustfully demand from our customers. Criminal activities are not desired! We request you not to do any of the following:

  • Sending, introducing or executing malicious programs to any network or server, such as viruses, worms, trojan horses, and key loggers
  • Causing or initiating security breaches or disruptions of network communication and/or connectivity, including flood pings, email-bombing, packet spoofing, and forged routing information
  • Hacking, and/or subverting, or assisting others in subverting, the security or integrity of Internet and intranet systems
  • Executing any form of network activity that will intercept data not intended for the customer
  • Evading or circumventing user authentication or security of any host, network or account, including cracking, Brute-force, or dictionary attacks
  • Interfering with or denying service to any user, host, or network, such as a denial of service attack or distributed denial of service attack
  • Using any program, or sending messages of any kind, designed to interfere with or disable a user’s session
  • Sending unsolicited bulk messages (i.e., „spamming“)
  • Forgery of email headers („spoofing“)
  • Issuing a dangerous threat, threatening bodily harm, or encouraging bodily harm or property destruction
  • Harassing another, or encouraging harassing behavior
  • Collecting or distributing personal information about non-celebrities and other persons without their knowledge or consent
  • Sending, distributing or deliberately requesting any information, data, material, or work that infringes the intellectual property rights of others or violates any trade secret right of any other person
  • Using our services to disseminate, exchange, swap, upload, download, store, collect, or display still or moving images classified under international law as child pornography or child erotica (regardless of literary or artistic merit) and/or bestiality
  • Using Perfect Privacy’s servers to run hidden, publicly available servers/services
  • Committing or perpetrating any act that is considered a capital crime, a felony, a criminal offense, a misdemeanor or an administrative offense under the jurisdiction of the country in which the server you are using is located
  • Acting in any manner that might subject Perfect Privacy to unfavorable regulatory action, subject us to any liability for any reason, or adversely affect Perfect Privacy’s public image, reputation or goodwill, as determined by us in our sole and exclusive discretion


In case of fraudulent actions against Perfect Privacy, Perfect Privacy is entitled to terminate the responsible account. This particularly affects the attempt to purchase a membership with foreign financial resources, or fraudulently charge Perfect Privacy by reversal of payments. Each customer obliges itself to handle it’s login credentials carefully, and not to make them available to any third party or publicly. Should such case occur, Perfect Privacy is entitled to terminate the account immediately and without any refund. Perfect Privacy is not liable for any consequences resulting from usage of a Perfect Privacy account e.g. on workplace (by bypassing operational security measures, and facing possible consequences regarding labor law).

Perfect Privacy reserves the right to terminate its contract with every customer for all and no reasons at the end of every monthly payment period. In this case, Perfect Privacy will compensate the former customer for amounts he had paid in advance but which were not yet consumed.

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