Frequently asked questions

If the answer you are looking for is not yet listed, please have a look at our forum or contact our support. The questions collected so far:

Where do I find IPs and ports of the services running?

On the Server page in the members area you find a button labeled "IPs/Ports" for each server group. Click on this button to view a table containing the local IP adresses and the ports of the services running on the particular server(s).

How does (the new) port forwarding work?

We offer multiple port forwarding options, one default and one customizeable. Per default you get three port forwardings, the ports you get derive from your internal VPN IP address, and therefore change with every connection you establish. The scheme is quite easy, but we also offer a javascript form to easily calculate your current ports.
The second customizable port forwarding allows for an additional up to five customized port forwardings on the server group chosen. For security reasons each port is only valid for a limited time period of seven days. You may pick your destination port, or stick to the default, which is the same as the randomly chosen source port. The latter is what you usually want for use with file sharing software etc., but if you want to have some port being redirected to e.g. your sshd on port 22, you can do so.

Where can I view the current status of the servers?

The Serverlist page shows up to date information on current bandwidth usage and server issues (if any). Members can also use the Server page in the members area to view additional details on bandwidth usage.

Where can I configure the use of random exit IP adresses?

The page Configuration options offers the possibility to chose whether or not the VPN services should use a random exit IP address. This setting only affects the VPN services, proxys always use a random exit IP address if available.

Which DNS servers do I get assigned?

If using our VPN services you get assigned two other randomly chosen Perfect Privacy servers as DNS servers. These might be located in another country than the server you have established your VPN connection to. The proxy services use the same scheme.

Which proxy (Squid/SOCKS5) to use?

The HTTP proxy squid is for use with webbrowsers and should always be your first choice for this usecase. SOCKS5 proxys are for use with other client software, which support using a SOCKS5 proxy.

How to properly connect to a proxy?

When using a proxy in connection with a VPN there might be something important to note, to ensure the traffic to the proxy is being routed through the encrypted VPN connection. If the proxy server used and the VPN server used are the same, e.g., if you want to use a proxy you have to use the internal IP address of the proxy server as proxy host! Would be entered again, the connection to the proxy server would unencryptedly bypass the VPN connection! The reason is the routing, which, in order to have a working VPN tunnel, routes the data to the VPN server directly via the default route to the Internet, while all other (non local) traffic is routed through the VPN tunnel. The connection to the proxy server thus would also be routed directly and not through the VPN tunnel! The internal IP address of the proxy server on the other hand will be accessed via the encrypted VPN tunnel.

Why are there different prices for payment with PaySafeCard?

This is because we add the relatively high fees for processing the payment with PaySafeCard to our prices, in case of payment with PaySafeCard. This way only the members who cause the fees for processing the payment, have to pay for them.